mail@art-7.com

ART-7 Gallery, 9 Chester Road, Chigwell

FAQ

Frequently asked questions

Q: What type of frame will be fitted to my painting?

A: Most paintings that we offer on our website come fitted with a wooden frame. Some paintings are also fitted with a slip. Click here to see an Example. To find out if your painting will come fitted with a frame, please see its description to the right of the image.

Q: Is the cost of shipping included in the price of the painting?

A: No. All prices are exclusive of the delivery charges. Delivery charge will be added on at the time of payment.

Q: How do I pay for a painting?

We accept bank transfer, personal cheque or cash.

Q: Is the painting going to be insured?

A: YES. All parcels are fully insured when in transit.

Q: Who is going to deliver my painting?

A: We use Federal Express International Priority for international deliveries and Parcel Force Worldwide for deliveries made to the United Kingdom.

Q: How soon will I receive my painting?

A: Assuming you pay by bank transfer you can expect to receive your painting in 2-3 working days following your payment. Sometimes the delivery time will be affected by Customs Clearance delays. Payments by cheque (issued by British bank) result in extra 4-5 days delay after the time your cheque is received by us, as we must have cleared funds when shipping.

Thank you for your order. We will reply within 24 hours.